1.1 By using our website, you confirm that you accept these terms of use (Terms) and that you agree to comply with them. If you do not agree to these terms, you must not use our website.<\/p>\n\n\n\n
1.2 We recommend that you print a copy of these Terms for future reference.<\/p>\n\n\n\n
2.1 Loopla: www.loopla.com (the Website) is provided by Paradigm Strategy Ltd t\/a LOOPLA (we or us). We are registered in England and Wales under company number 11130731 and our registered office address is First Floor Office, 3 Hornton Place, London, United Kingdom, W8 4LZ.<\/p>\n\n\n\n
2.2 All prices that are listed on the Website, whether they are linked to an event or service listing or not, should include VAT.<\/p>\n\n\n\n
3.1 These Terms govern the provision of the Website by us and its use by users. Please read these Terms carefully as you must accept them before using the Website. You will be asked to accept these Terms during the registration process when you set up a business profile (Organiser Account).<\/p>\n\n\n\n
3.2 These Terms apply to event organisers (Organisers) who have set up an Organiser Account as well as Organisers who have provided us with verbal or written consent to list an event on that Organiser’s behalf, in order to promote their businesses on the Website.<\/p>\n\n\n\n
3.3 We may change these Terms at any time by amending this page. We will provide at least 30 days’ notice via email if significant changes are made, but please check this page from time to time as any changes will be binding on you if you continue to use the Website. These Terms were most recently updated on 21 October 2026.<\/p>\n\n\n\n
3.4 These Terms are governed by the laws of England and Wales and the courts of England and Wales will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms. Individuals based in Scotland or Northern Ireland may choose to bring proceedings in their own respective jurisdiction.<\/p>\n\n\n\n
4.1 Our Privacy Policy applies to certain information that you provide to us (e.g. personal data). The Privacy Policy can be found at loopla.com\/blog\/privacy-policy.<\/p>\n\n\n\n
4.2 Our Cookie Policy applies to the use of cookies on our Website and can be found at loopla.com\/blog\/cookie-policy.<\/p>\n\n\n\n
4.3 By agreeing to these Terms, you acknowledge you have read the Privacy Policy and Cookie Policy in the above clauses.<\/p>\n\n\n\n
4.4 We may offer additional paid services under separate terms made available to you before purchase. Where you purchase a paid service, those terms take priority for that service and these Terms otherwise continue to apply.<\/p>\n\n\n\n
5.1 In these Terms:<\/p>\n\n\n\n
5.2 Our services under these Terms are:<\/p>\n\n\n\n
(a) free Listings with Booking Enquiries; and<\/p>\n\n\n\n
(b) free Listings with Marketplace ticket sales, subject to our commission and payment-processing charges.<\/p>\n\n\n\n
6.1 If you register for an Organiser Account on our Website, you must ensure that only you use your Organiser Account and you must not disclose your login details to any other person. You are responsible for keeping your login details safe and secure.<\/p>\n\n\n\n
6.2 We will ask you to provide your business registered address and bank account details (bank account name, account number, sort code), business contact details and other details reasonable to request, as may vary from time to time. We may be unable to verify your Organiser Account or sell tickets on your behalf if you do not provide these details. If we cannot contact you to verify your Organiser Account, then you will not be able to list events on the Website.<\/p>\n\n\n\n
6.3 If the bank account details you have provided are incorrect or you need to update these details, please contact hello@loopla.com. Please note, we may perform a security check before these details can be changed.<\/p>\n\n\n\n
6.4 You must not provide your login to other persons or entities outside of your organisation. We reserve the right to disable or terminate your Organiser Account if you have shared your login with other persons or entities outside of your organisation.<\/p>\n\n\n\n
6.5 If you know or suspect that any person outside of your organisation knows your login details, you must promptly notify us at hello@loopla.com.<\/p>\n\n\n\n
6.6 We reserve the right to disable or terminate your Organiser Account if you have failed to log in for a period of 12 months. We will notify you by email in advance of disabling or terminating your Organiser Account.<\/p>\n\n\n\n
6.7 You warrant that you have all necessary rights, power and authority to enter into these Terms and to perform the obligations set out herein.<\/p>\n\n\n\n
6.8 You must not use your Organiser Account to impersonate or falsely represent any other brand or entity.<\/p>\n\n\n\n
7.1 You must keep all information about your events up to date. We will not be responsible to any customer for information about events (including ticket availability) that proves to be inaccurate or misleading. From time to time, we may assist you with adding your events to the Website, updating those event details or providing tutorials on how to use the Website. However, you are still responsible for:<\/p>\n\n\n\n
7.1.1 checking that any events added by us are accurate;<\/p>\n\n\n\n
7.1.2 adding tickets to those events; and<\/p>\n\n\n\n
7.1.3 keeping all information about your events up to date.<\/p>\n\n\n\n
Please note that we are unable to add any tickets for sale to your Organiser Account.<\/p>\n\n\n\n
7.2 Listings must accurately describe the event, including the identity of the Organiser, dates, times, location, age suitability, availability, prices including VAT, material accessibility information, and cancellation and refund conditions.<\/p>\n\n\n\n
7.3 You are responsible for delivering your events and for all permissions, licences, insurance, safeguarding arrangements and appropriately qualified personnel they require.<\/p>\n\n\n\n
7.4 You must comply with applicable consumer, advertising, health and safety, safeguarding, equality and data-protection law.<\/p>\n\n\n\n
7.5 You may use your Organiser Account to post information about your events and any products or services you offer and to promote your business on your profile and listing pages only. Your profile will be publicly viewable and discoverable on search engines.<\/p>\n\n\n\n
7.6 Publishing a Listing does not endorse, verify or approve you or your event. We do not guarantee any level of views, enquiries, bookings or sales.<\/p>\n\n\n\n
7.7 Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.<\/p>\n\n\n\n
7.8 Listings, profile pages and event descriptions must not include email addresses, telephone numbers, website addresses, booking links, social media handles, QR codes or other content that invites customers to enquire or book outside the Website, except in any fields we expressly provide for that purpose. We may edit or remove such content without notice, and repeated or deliberate breaches may result in suspension or closure of your Organiser Account under section 20. Loopla promotes your Listings on the basis that enquiries and bookings come through the Website.<\/p>\n\n\n\n
8.1 When an event is listed on the Website, a customer has the option of submitting a query in relation to booking onto this event (Booking Enquiry).<\/p>\n\n\n\n
8.2 The customer will fill out a Booking Enquiry form which will contain the customer’s name, email address and telephone number (if provided). Once completed, both you and the customer will receive an email confirmation containing details about the listed event. Only you will receive the customer’s contact information. The Booking Enquiry form makes the customer aware that their details are being passed to you.<\/p>\n\n\n\n
8.3 You must contact the customer directly within 24 hours of receipt of the Booking Enquiry, including weekends and public holidays. An automated acknowledgement alone does not satisfy this. Your response must address the enquiry or say when a full answer will follow.<\/p>\n\n\n\n
8.4 You must monitor the address you use for enquiries, including spam folders, and keep your notification details up to date.<\/p>\n\n\n\n
8.5 You must also make the customer aware of your own default terms and conditions, privacy policy, refund policy and any other policies that apply to the event in the Booking Enquiry.<\/p>\n\n\n\n
8.6 A Booking Enquiry is not a confirmed booking. We are not responsible and shall not be held liable for any complaints by customers if you fail to confirm the details of the event (and any further details) to the customer within 24 hours.<\/p>\n\n\n\n
8.7 You must not request Attendee Data through the Loopla Marketplace, including enquiry fields or messages sent through the Website. You may request it directly from the customer afterwards through your own lawful process, or collect it through a paid service we provide to you under separate terms.<\/p>\n\n\n\n
8.8 Repeated failure to respond within 24 hours may result in restriction of enquiry functionality, suspension of Listings or termination under section 20.<\/p>\n\n\n\n
9.1 This section applies to Marketplace Bookings.<\/p>\n\n\n\n
9.2 You are the supplier of the event. The contract for the event is between you and the customer. Loopla facilitates the booking and the collection and administration of payment through our payment provider.<\/p>\n\n\n\n
9.3 You authorise us to accept bookings within the availability and conditions you configure. A booking is binding when confirmation is issued following successful payment.<\/p>\n\n\n\n
9.4 You must make your booking terms and refund policy available to customers before purchase. They must comply with law and must not contradict the booking information on Loopla. You acknowledge and agree that we have no responsibility or liability where a customer has selected your default terms and conditions, privacy policy, refund policy and\/or resale policy for an event or service listing.<\/p>\n\n\n\n
9.5 After a customer has booked an event, we will send an email to them confirming the booking. We will provide you with the customer’s contact details and it is your responsibility to follow up with the customer to provide any necessary details (including ticket details) that might be required. You must do this within 24 hours of the booking being made by the customer.<\/p>\n\n\n\n
9.6 Marketplace checkout collects purchaser and contact details only. You must not use Marketplace fields to collect Attendee Data. If attendee information is needed to deliver an event safely, you must collect it through your own lawful process off the Loopla platform, or through a paid service we provide to you under separate terms, and explain the requirement before purchase.<\/p>\n\n\n\n
9.7 If Attendee Data is submitted through the Marketplace in breach of 9.6 or 8.7, you must notify us promptly and cooperate in removing it. You acknowledge that we have no responsibility or liability for any children’s personal data that is submitted to or imported onto your Organiser Account without the consent of the parent\/guardian.<\/p>\n\n\n\n
9.8 Users may post reviews of your business on your profile and on your listing pages, and we have no liability to you for the content of any such reviews or for any negative comments or reviews. If you believe that someone is posting reviews maliciously, please contact us and we will use reasonable endeavours to investigate, but we provide no guarantees as to the outcome of such investigation and we are under no obligation to investigate or to take any action. You must not maliciously post reviews about any other Organiser on that Organiser’s profile and if you do, your Organiser Account will be suspended or deleted. Organisers accept the full extent of our obligations is to consider any request for a review or posting to be removed.<\/p>\n\n\n\n
10.1 Real-time ticket availability. You must ensure that ticket availability and event status displayed on the Website are accurate and kept up to date at all times. If an event becomes fully booked, you must immediately update the listing to reflect this or unpublish the event to prevent further bookings.<\/p>\n\n\n\n
10.2 Obligation to honour bookings. You must honour all purchases of ticket(s) made by the customer. You are contractually obliged to honour all bookings made by customers through the Website by admitting ticket holders to the event and delivering the services purchased. You may only decline to honour a booking if doing so would breach applicable law, safety regulations or licensing conditions. We will have no responsibility if a customer raises a claim against an Organiser in relation to a booking.<\/p>\n\n\n\n
10.3 Handling overbooking or unfulfilled bookings. If a booking occurs after an event is full, you must:<\/p>\n\n\n\n
(a) honour the booking and admit the customer, unless doing so would be unlawful or unsafe; or<\/p>\n\n\n\n
(b) if compliance with the booking would breach legal, safety or licensing requirements, immediately notify Loopla and the customer and request that Loopla issue a full refund to the customer.<\/p>\n\n\n\n
Where a refund is required due to your failure to update ticket availability or any other error on your part, you are responsible for all associated payment processing fees (including Stripe fees) incurred by Loopla in connection with that booking. These fees will be deducted from future payments to you or invoiced to you directly.<\/p>\n\n\n\n
10.4 Cancellations and changes. You must notify us promptly of cancellation, postponement, venue changes or any other material change affecting booked customers. Where a customer is entitled to a refund under law or your booking terms, you must authorise and fund it. You authorise us to issue a refund on your behalf where you instruct us, where the event is cancelled, where required by law, a payment-provider decision or a regulator, or where you fail to fulfil a booking and we reasonably determine the customer is entitled to one.<\/p>\n\n\n\n
10.5 Communication with affected customers. If any customer is affected by overbooking or an unfulfilled booking, you must communicate promptly and clearly to explain the situation and, where a refund is necessary, assist them accordingly.<\/p>\n\n\n\n
10.6 Consequences of breach. Failure to comply with this clause may be deemed a material breach of these Terms and may result in temporary suspension of your listings or Organiser Account, withholding of payouts, and\/or permanent removal from the Loopla platform. Repeat or serious breaches may also entitle Loopla or affected customers to seek additional remedies under applicable law.<\/p>\n\n\n\n
10.7 Compliance with consumer law. You are solely responsible for compliance with all applicable UK consumer protection and trading laws, including (but not limited to) the Consumer Rights Act 2015.<\/p>\n\n\n\n
11.1 Creating a Listing is free.<\/p>\n\n\n\n
11.2 We will charge a 4.99% commission which is accounted for in the overall price of the ticket(s). This sum will be deducted from the total amount sent to you following any ticket(s) purchases by the customer. <\/p>\n\n\n\n
11.3 Stripe payment-processing charges apply in addition to commission and are deducted from booking proceeds. The applicable Stripe charges are shown before you activate ticket sales.<\/p>\n\n\n\n
11.4 We will provide transaction records showing ticket proceeds, commission, processing charges, refunds and payouts.<\/p>\n\n\n\n
11.5 We will transfer you the sum due from the ticket(s) sold to a customer (minus our commission and any applicable Stripe fees) directly to the bank account details you provided when you registered your Organiser Account, within 30 days from the conclusion of the event that the ticket(s) have been sold for.<\/p>\n\n\n\n
11.6 We may withhold amounts reasonably necessary to cover refunds, chargebacks, suspected fraud, verification issues or payment-provider reserves, and will explain the reason where legally permitted.<\/p>\n\n\n\n
11.7 We may deduct amounts properly due under these Terms from payouts. Any balance you owe is payable within 14 days of invoice.<\/p>\n\n\n\n
11.8 We are not responsible and shall not be held liable for any delays or issues with transferring payment owing to an error with the Stripe payment system.<\/p>\n\n\n\n
11.9 You acknowledge that Stripe does not return payment processing fees when a refund is issued. Except where a refund is required solely due to a proven error on our part, you are responsible for all associated payment processing fees (including Stripe fees) for any refunded transaction. These fees may be deducted from future payments to you or invoiced to you directly.<\/p>\n\n\n\n
11.10 Where a booking is refunded in full, Loopla commission on that booking is returned. Where a booking is refunded in part, commission is returned proportionately. Stripe charges remain payable by you in accordance with 11.9.<\/p>\n\n\n\n
11.11 You are also responsible for any additional fees, costs or charges arising from chargebacks, disputes or failed transactions related to your events, unless these result solely from a proven error on our part.<\/p>\n\n\n\n
11.12 Where proceeds have already been paid to you, you must repay amounts due for refunds and chargebacks.<\/p>\n\n\n\n
11.13 You must cooperate with payment disputes and provide evidence within the deadlines we communicate.<\/p>\n\n\n\n
11.14 We will give at least 30 days’ email notice of changes to Loopla commission. Changes apply to bookings made after they take effect. Changes imposed by a payment provider will be notified as soon as practicable.<\/p>\n\n\n\n
12.1 Each party must comply with the UK GDPR and Data Protection Act 2018 as they apply to its activities.<\/p>\n\n\n\n
12.2 Where you receive customer information from us to respond to an enquiry or fulfil a booking, you may use it only for that enquiry or booking, related customer service and your legal obligations. Marketing to those customers requires your own lawful basis. Neither party may represent that acceptance of these Terms gives the other marketing consent.<\/p>\n\n\n\n
12.3 If you collect any personal data (including special category personal data e.g. children’s medical information) through or in connection with your Organiser Account, or upload or import any such personal data into your Organiser Account from outside the Loopla platform, you are responsible for ensuring that your collection of such personal data complies with all applicable laws including obtaining necessary consents from the parent\/guardian.<\/p>\n\n\n\n
12.4 Our handling of personal information, including information we hold about you as an Organiser, is described in our Privacy Policy.<\/p>\n\n\n\n
12.5 Each party must promptly notify the other of a data incident, rights request or regulatory matter requiring the other’s involvement, and cooperate reasonably.<\/p>\n\n\n\n
13.1 We may update the Website from time to time and may change any of the content that is uploaded by us or our licensors at any time, to address our users’ needs or to reflect our business priorities. We will try to provide you with reasonable notice of any major changes.<\/p>\n\n\n\n
13.2 Please note we are under no obligations to update the Website.<\/p>\n\n\n\n
13.3 Our Website is made available free of charge and on an “as is” and “as available” basis.<\/p>\n\n\n\n
13.4 We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted, free from errors or omissions. We may modify, suspend, discontinue, withdraw or restrict the availability of all or any part of our Website at any time without any liability to you. We will try to give you reasonable notice of any suspension or withdrawal.<\/p>\n\n\n\n
13.5 You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.<\/p>\n\n\n\n
14.1 We will use reasonable endeavours to provide assistance and fix any errors or issues with the Website that are within our reasonable control (e.g. server disruption). We will also, where possible, provide updates as to how we are progressing with any fixes that need to be made. We will not be liable for any losses, errors, mistakes, ordinary bugs, outages or negative customer experiences due to these errors or issues.<\/p>\n\n\n\n
14.2 We are not responsible for any issues with the Website that are not within our reasonable control, and we are not liable for any losses, errors, mistakes, ordinary bugs, outages or negative customer experiences due to errors due to and\/or issues with the Website which are outside of our reasonable control.<\/p>\n\n\n\n
14.3 Support requests may be sent to hello@loopla.com. No support hours, response times or service levels apply unless expressly agreed in writing.<\/p>\n\n\n\n
14.4 You are solely responsible for securing and backing up your content.<\/p>\n\n\n\n
15.1 Subject to clause 17, we are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.<\/p>\n\n\n\n
15.2 You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use but you must not copy, reproduce, alter, modify or create derivative works from our Website or any content on it in any other way.<\/p>\n\n\n\n
15.3 Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.<\/p>\n\n\n\n
15.4 You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.<\/p>\n\n\n\n
15.5 If you print off, copy or download any part of our Website in breach of these Terms, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.<\/p>\n\n\n\n
15.6 You must not copy or use (or attempt to copy or use) any part of our Website or share details that would enable others to copy or use (or attempt to copy or use) any part of our Website in any way except where such copying is incidental to your use of the Website in accordance with the Terms.<\/p>\n\n\n\n
15.7 Except as expressly set out in these Terms, you must not copy or use all or any part of our Website or the content on it in any way that infringes our intellectual property rights or those of any third-party and you indemnify us for any breach of this obligation.<\/p>\n\n\n\n
16.1 Our Website may contain links to other sites and resources provided by third parties. These links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.<\/p>\n\n\n\n
16.2 We have no control over the contents of those sites or resources. Your use of those sites or resources will be subject to the terms and conditions applicable to those sites or resources and you should read those terms and conditions carefully before using those sites or resources.<\/p>\n\n\n\n
17.1 Only Organisers who have an Organiser Account registered with us can upload content to a business profile page or to an event or service listing.<\/p>\n\n\n\n
17.2 You may upload information needed to advertise and promote your business profile page or to inform customers about the events contained within an event or service listing.<\/p>\n\n\n\n
17.3 If any Organiser has provided us with verbal or written consent to list an event on that Organiser’s behalf, we will list the event on that Organiser’s behalf. This will still be treated as your content for the purpose of the Terms.<\/p>\n\n\n\n
17.4 Any content you upload to our Website will be considered non-confidential and non-proprietary. You retain all of your ownership rights (such as copyright) in your content, but you grant us a non-exclusive, royalty-free, worldwide, sub-licensable, irrevocable licence to use, store and copy that content and to distribute and make it available to third parties for the purposes of providing the Website and\/or for using any information that you provide in your content. You authorise us to use any content you upload in our marketing materials we use and distribute for LOOPLA.<\/p>\n\n\n\n
17.5 We may use your name and logo (whether you have made it available through your Organiser Account, any business profile pages or any event or service listing) for the purpose of identifying you as an existing or past customer of us whether as an Organiser or for marketing, advertising and promotional materials.<\/p>\n\n\n\n
17.6 When you upload content to the Website or make contact with customers of the Website, you must ensure that any contribution:<\/p>\n\n\n\n
17.6.1 is accurate and up-to-date and is not in any way misleading;<\/p>\n\n\n\n
17.6.2 is not unlawful, defamatory (whether of us, our Website, our users or any other third-party), malicious, harassing, abusive, fraudulent, obscene or otherwise objectionable (as reasonably determined by us);<\/p>\n\n\n\n
17.6.3 does not promote violence, sexually explicit material, illegal activity or discrimination of any kind;<\/p>\n\n\n\n
17.6.4 does not contain any viruses, bugs or other malicious code;<\/p>\n\n\n\n
17.6.5 does not infringe another person’s rights, including intellectual property and privacy rights;<\/p>\n\n\n\n
17.6.6 is not threatening or abusive, and does not cause annoyance, alarm, embarrassment or distress to any other person; and<\/p>\n\n\n\n
17.6.7 does not incite a terrorist offence, solicit any person to participate in terrorist activities, provide instruction on any method or technique for committing a terrorist offence or threaten to commit a terrorist offence.<\/p>\n\n\n\n
17.7 If the content you upload includes advice, you are responsible for ensuring that such advice is reasonably sound and is not dangerous, misleading or flawed. We accept no responsibility for the quality of any advice given in any content uploaded to the Website.<\/p>\n\n\n\n
17.8 If you upload content about another person (for example, a photograph or video) you must make sure that person has agreed to its use, and you must tell them that the information about them will be treated in accordance with our Privacy Policy. You must not upload or list events containing photographs or videos of children, or use them in marketing materials on the Website, unless you hold a signed consent form from each child\u2019s parent or legal guardian that expressly permits use of the image in promotional and marketing content. You must keep those forms for as long as the content is in use and provide copies to us on request within 5 business days. You are responsible for any consequences of that content appearing on the Website or in our promotional materials. If you cannot provide the forms, we may remove the content without notice and you remain responsible under 17.9 and 24.2.<\/p>\n\n\n\n
17.9 You warrant that any content you upload or contributions you make comply with the standards above, and you indemnify us for any breach of that warranty.<\/p>\n\n\n\n
17.10 We have the right to disclose your identity to any third-party who is claiming that any event or service listing, or content uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy.<\/p>\n\n\n\n
17.11 We have the right to remove any content you upload to the Website for any reason at our discretion. If we remove content, we will notify you and you can contact us within 14 days of deletion to ask us to download and send you a copy of the deleted content.<\/p>\n\n\n\n
17.12 We are not responsible for any loss of revenue to any Organiser owing to the modifying or removal of any event or service listing on the platform.<\/p>\n\n\n\n
17.13 We have the right to suspend your ability to update your business profile page or list events on the Website for any reason at our discretion.<\/p>\n\n\n\n
17.14 Our Website also includes information uploaded by other users of the Website. This information and these materials have not been verified or approved by us.<\/p>\n\n\n\n
17.15 Our publishing of an Organiser event or article does not constitute an endorsement, verification or approval of the views, opinions, information or advice expressed therein.<\/p>\n\n\n\n
17.16 The views expressed by other users on our Website do not represent our views or values and we are not responsible for any information or advice given in posts by other users (including articles).<\/p>\n\n\n\n
17.17 Reviews you submit or procure must be accurate, genuine and made in good faith. You must not provide any incentive to another user in exchange for a review; if this is done it must be disclosed. You may be asked to provide evidence in the event of a dispute around facts. Any review made maliciously or with the intent of damaging the business or reputation of another Organiser may be removed without notice.<\/p>\n\n\n\n
18.1 All users are required to comply with the terms and content standards set out at section 17 above. If you feel that someone has uploaded content that does not comply with those standards, you can report the article, business profile or event or service listing featuring inaccurate, offensive or inappropriate content. Please email hello@loopla.com and we will acknowledge within 5 business days and aim to respond substantively within 30 business days.<\/p>\n\n\n\n
18.2 If an article, business profile, event or service listing is reported, we will review it and decide whether or not it complies with our content standards. If it does not, we will remove it as soon as we can.<\/p>\n\n\n\n
18.3 We do not have control over whether users report content or not and we are not responsible for users’ decisions to report content.<\/p>\n\n\n\n
18.4 You may ask us to reconsider a restriction or removal decision. We will correct mistaken restrictions without undue delay.<\/p>\n\n\n\n
18.5 We reserve the right to require you to provide reasonable co-operation to us in dealing with any complaints from customers or other users in regard to your business profile or events you list on the Website.<\/p>\n\n\n\n
19.1 You must use this Website in compliance with all applicable laws, rules and regulations and in accordance with these Terms. You agree not to use the Website for any unlawful, fraudulent or inappropriate purpose.<\/p>\n\n\n\n
19.2 If you offer tickets for sale via our Website, you may also offer the same tickets on your own website and other platforms, but the ticket price offered on our Website must not at any time be set higher than the price charged for those tickets via your own website. This is to protect the investment we make in promoting your tickets to our Website customers.<\/p>\n\n\n\n
19.3 After a customer has purchased a ticket(s) via the Website, you may not make any independent arrangements with a customer introduced to you by us. In the event that you do make any such arrangements, you will be liable to account to us for all sums paid by the customer to you, without deduction.<\/p>\n\n\n\n
19.4 We provide our Website for commercial use but only to promote your business via your profile, or listed events through event or service listing pages or event listing cards. You must not directly contact customers who have made a Booking Enquiry or booked ticket(s) to an event with advertisements or promotions unless they relate to the event which is the subject of the Booking Enquiry or the event booking.<\/p>\n\n\n\n
19.5 Listings are ranked mainly by relevance to the user’s search (location, date, category and age suitability), listing completeness and recency, and customer engagement. We do not guarantee any ranking position or inclusion in editorial or promotional material. <\/p>\n\n\n\n
20.1 We have the right to suspend, disable or delete your Organiser Account at any time for any reason in our absolute discretion, including but not limited to if in our reasonable opinion you have failed to comply with any of the provisions of these Terms, have otherwise misused the Website or if we reasonably believe disabling or deleting your Organiser Account is necessary to protect us or other users. If we close your Organiser Account, we will provide at least 30 days’ notice and state the reason for your Organiser Account closure, unless the law prevents disclosure or immediate action is necessary for safety, security or legal reasons. You can contact us within 14 days from closure to ask us to download and provide you with a copy of the data associated with your Organiser Account.<\/p>\n\n\n\n
20.2 Where practicable we will give you an opportunity to correct the issue before restricting access.<\/p>\n\n\n\n
20.3 You may end your relationship with us at any time by emailing hello@loopla.com. You must still fulfil existing bookings and pay amounts due.<\/p>\n\n\n\n
20.4 Termination does not affect accrued payment obligations or liabilities. We will cooperate reasonably to resolve outstanding bookings, refunds and payouts.<\/p>\n\n\n\n
21.1 We do not guarantee that the Website will be secure or free from bugs or viruses.<\/p>\n\n\n\n
21.2 You are responsible for configuring your information technology, computer programmes and platform to access the Website. You should use your own virus protection software.<\/p>\n\n\n\n
21.3 You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored, or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.<\/p>\n\n\n\n
22.1 You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):<\/p>\n\n\n\n
22.1.1 any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same; and<\/p>\n\n\n\n
22.1.2 any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.<\/p>\n\n\n\n
22.2 The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019\/790).<\/p>\n\n\n\n
22.3 This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.<\/p>\n\n\n\n
23.1 You may link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.<\/p>\n\n\n\n
23.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.<\/p>\n\n\n\n
23.3 You must not establish a link to our site in any website that is not owned by you.<\/p>\n\n\n\n
23.4 Our site must not be framed on any other site.<\/p>\n\n\n\n
23.5 We reserve the right to withdraw linking permission without notice.<\/p>\n\n\n\n
23.6 The website in which you are linking must comply in all respects with the content standards set out in these Terms.<\/p>\n\n\n\n
23.7 If you wish to link to or make any use of content on our Website other than that set out above, please contact hello@loopla.com.<\/p>\n\n\n\n
24.1 You agree to indemnify and hold LOOPLA and our subsidiaries, affiliates, officers, agents and employees harmless against any third-party claim arising out of or connected with your use of the Website.<\/p>\n\n\n\n
24.2 You will indemnify us against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with:<\/p>\n\n\n\n
24.2.1 any breach by you of these Terms;<\/p>\n\n\n\n
24.2.2 any claim that the individual registering with LOOPLA on your Organiser Account or making any post on your business profile page or your event or service listing pages, on your behalf was not authorised by you to make the registration, post or listing;<\/p>\n\n\n\n
24.2.3 any claim made by a third-party or any other individual user or Organiser against us which arises out of or otherwise arising from:<\/p>\n\n\n\n
24.2.3.1 any inaccuracy in information provided by you about your business;<\/p>\n\n\n\n
24.2.3.2 any unauthorised use by you of third-party content or material including images or text;<\/p>\n\n\n\n
24.2.3.3 any negative review or posting of another Organiser on your behalf or instruction; and<\/p>\n\n\n\n
24.2.3.4 any content being removed or an Organiser Account being suspended or removed for any reason, at your request;<\/p>\n\n\n\n
24.2.4 any unlawful collection, disclosure or use of personal information by you, including Attendee Data, and any claim by an individual or regulator relating to it; and<\/p>\n\n\n\n
24.2.5 any claim by a customer or third party relating to your events.<\/p>\n\n\n\n
25.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.<\/p>\n\n\n\n
25.2 We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with your use of, or inability to use, the Website or your use of or reliance on any content in the Website.<\/p>\n\n\n\n
25.3 We will not be liable to you for any loss of profits, sales, business or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, or any indirect or consequential loss or damage.<\/p>\n\n\n\n
25.4 We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.<\/p>\n\n\n\n
25.5 For the avoidance of doubt, we have no responsibility for any claims made by Website users arising out of the provision of services by you (or your offering of those services via the Website). This includes any cancellation or refund requests issued by consumers in relation to your services. It is your responsibility to comply with applicable consumer protection laws in relation to the services you provide.<\/p>\n\n\n\n
26.1 Force Majeure. We shall not be in breach of these Terms nor liable for any delay in performing, or failure to perform, any of our obligations under these Terms if such delay or failure results from events, circumstances or causes beyond our reasonable control. This includes but is not limited to a hack, power outage, third-party provider failure, any law taken by a government or public authority or an interruption or failure of a utility service.<\/p>\n\n\n\n
26.2 Assignment and other dealings. You may not assign, sub-contract, charge or otherwise transfer or deal with any of your rights or obligations under these Terms without our prior written consent. We shall be entitled to assign, sub-contract, charge or otherwise transfer or deal with any of our rights or obligations under these Terms without the prior written consent of any user.<\/p>\n\n\n\n
26.3 Waiver. A failure or delay by us to exercise any right or remedy provided under these Terms or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under this agreement or by law shall prevent or restrict the further exercise of that or any other right or remedy.<\/p>\n\n\n\n
26.4 Severance. If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Terms.<\/p>\n\n\n\n
26.5 Entire agreement. Except where otherwise provided in these Terms, these Terms constitute the entire agreement between you and us, and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to their subject matter.<\/p>\n\n\n\n
26.6 Third-party rights. No one other than a party to these Terms, their successors and permitted assignees, shall have any right to enforce any of the Terms.<\/p>\n\n\n\n
26.7 Notices. Contractual notices must be emailed to hello@loopla.com or your current account email address.<\/p>\n\n\n\n
27.1 If you have any queries about these Terms, or about the Website, you can contact us by emailing hello@loopla.com.<\/p>\n\n\n\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
1. By using our website you accept these terms 1.1 By using our website, you confirm that you accept these terms of use (Terms) and that you agree to comply with them. If you do not agree to these terms, you must not use our website. 1.2 We recommend that you print a copy of … Read more<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_wp_convertkit_post_meta":{"form":"-1","landing_page":"0","tag":"0","restrict_content":"0"},"footnotes":""},"class_list":["post-1998","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/loopla.com\/blog\/wp-json\/wp\/v2\/pages\/1998","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/loopla.com\/blog\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/loopla.com\/blog\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/loopla.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/loopla.com\/blog\/wp-json\/wp\/v2\/comments?post=1998"}],"version-history":[{"count":32,"href":"https:\/\/loopla.com\/blog\/wp-json\/wp\/v2\/pages\/1998\/revisions"}],"predecessor-version":[{"id":9419,"href":"https:\/\/loopla.com\/blog\/wp-json\/wp\/v2\/pages\/1998\/revisions\/9419"}],"wp:attachment":[{"href":"https:\/\/loopla.com\/blog\/wp-json\/wp\/v2\/media?parent=1998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}